Categories
Customer Support General Technical

Meet the new ShoutWiki staff members!

Earlier in April I promised changes in various areas of the site, including people. Now the time for these changes has come. It is my pleasure to announce the newest additions to the ShoutWiki staff — all of whom have ties to Britain!

Callum Walmsley (Solar Dragon) joins the Customer Support Team with years of wiki experience at Wikisimpsons, the biggest Simpsons wiki on the Internet. He is comfortable with CSS, advanced wikitext tricks and other “power user” tools, such as pywikipediabot and AutoWikiBrowser. Outside ShoutWiki, Callum likes watching NCIS, Stargate and CSI, and listening to rock music.

Lewis Cawte (Lcawte) basically is our new technical team. He is responsible for making sure that things like our bug tracker or this very site — the ShoutWiki blog — are running smoothly, but he is also interested in learning and more and more about the MediaWiki software. In addition to expanding his knowledge about MediaWiki, programming and server administration, Lewis enjoys working code, as well as a wide variety of TV shows from Stargate SG1 to Criminal Minds and NCIS. When he’s not found around the MediaWiki community, he is hiking or camping somewhere in the outdoors of Sussex, UK.

Nicolas M. (Nicmavr) is an avid Halo fan, best known for his work on Halopedia, the Halo wiki. On ShoutWiki, Nic will provide general support as a member of the Customer Support Team. He is also interested in aviation.

Each staff member has a @shoutwiki.com e-mail account, the username being their wiki username (so for example, Solar Dragon’s email account is solardragon), if you need to contact them privately.

Let’s give them a warm welcome!

On behalf of the ShoutWiki staff,
Jack Phoenix
Head of the Customer Support Team

Categories
General Technical

Downtime since June 17th

Hi everyone,

this is a blog post I wished I never had to write, but here we are again: the server’s down. It’s frustrating for everyone involved, and we’re doing our best to bring it back online, but it seems that it’s going to take a while.

I want to apologize on my own behalf as well as on the behalf of the whole staff team about our poor communication during this downtime. We realize that many of you would like to hear an official word about what’s going on when the site’s down and we were unable to provide that to you in a timely manner, which is not acceptable. Rest assured, we will definitely aim to improve the communication between the staff and the users once the site’s back up again.

What can I say? We believe in our mission and we have no intention of “closing down the shop”, despite what other sources may claim. But it doesn’t change the fact that we don’t have people 24/7 to work on this issue. Downtime is always a critical thing, but this seems to be something only a few select people from the tech team are able to fix. We want to bring the site back up as soon as possible without losing anyone’s important data. Needless to say that it’s not the fastest possible process in the world.

The techs are busy working on our new, more stable server, which will be located in the United States of America. This will replace the Polish server as our main webserver and bring the much-needed stability. This server was planned to be our backup and was close to being ready to be deployed for production when these new issues occurred, we are now changing that plan.

I want you to know that we haven’t given up — and we have no plans to do that!

Jack Phoenix
Head of the Customer Support Team

UPDATE 1: To clarify a few points. This is NOT a repeat of last time. Last time the server itself crashed and needed to be restored from a backup, and said backup was corrupted. This time there was no need of a backup to be restored, and as such there shouldn’t be any data loss, although we cannot confirm this for sure. The main issue here is not recovering databases, but rather moving everything to the new server, which should prove to be much more reliable than our old one. While we’re working on moving everything over, I’ve managed to set up a hack to make MySQL behave properly and actually display the wikis, albeit in read-only mode. Please note that since this is a hack, you might see the same “unable to connect to socket” error as before — this is temporary and if you reload the page in around a minute you should see it. –Skizzerz

cbd gummies lynchburg va | cbd harmony leaf gummies | uno cbd gummies for sale | lyfe cbd gummies | cbd gummies vs flower | serenity copd cbd gummies | ultra cbd gummis | kenai farms cbd gummies | mood cbd thc gummies | baypark cbd gummies 300mg | cali naturals cbd gummies | cbd and mushroom gummies | tylenol and cbd gummies | cbd thc gummy | cbd oil gummy frogs | prime cbd gummies cost | asystem libido gummies review | blue ox male enhancement pill | male enhancement trial offer | penis enlargment implant | radio wave penis enlargment | janet mason penis enlargement | e ercise to enlarge penis | costco gummy bears | vimax male enhancement patch | sublingual male enhancement | do oprahs gummies really work | male libido enhancer | diet pills green | where to buy keto plus gummies | kelly clarkson keyo gummies | pfizer keto gummy | medical weight loss brookfield | acv burn keto gummies reviews | proburn keto gummies | simpil acv keto | acv keto bhb gummies | solo slim diet pills | ww diet pills | vita keto apple gummies avis |