Categories
General Technical

Status update on recent server troubles

Our technical staff has been investigating the reasons behind the crash and it turns out that the underlying issues are much more complicated than we originally thought.
We’ve made backups of all the databases, but in the end we may have to reinstall the server’s operating system, which naturally means that we have to back up a lot more than just the wiki databases, and this means that it takes up more time.

I can realize that everyone, myself included, is extremely frustrated with the current situation, but I can assure you that our techs are doing their best; we must do this properly, and doing it properly also takes up more time than coming up with hacky solutions that may or may not work.

Once the site is back up, we’ll start hunting down the last remaining issues related to MediaWiki 1.16 upgrade (there should be only a couple left) and once we’ve fixed those, we’ll begin updating the wikis to MediaWiki 1.16. The upgrade includes a lot of new features and other cool stuff, including a few “in-house” things (that I at least find very cool)…stay tuned!

Jack Phoenix
Head of the Customer Support Team

Categories
Customer Support General Technical

Site outage on 14 March 2011

Hi all,

as you’ve probably noticed by now, there was an outage on 14 March, caused by a malfunction in our host’s datacenter. As a result of this, our host had to restore the site from a backup — which was dated 7 March. This unfortunately means that every single page, wiki and user account created after 7 March has been lost and needs to be recreated.

We at ShoutWiki realize how frustrating this is. It was frustrating for us, too, when we noticed the situation and realized that it’s basically out of our control. We’ve been working on getting the site back up since yesterday (15 March), but right now MySQL daemon process is having issues, and as a result the wikis do not work.

Our tech team are working on getting the site back up as soon as possible. As a result of this unfortunate data loss, we will be looking into building a dump system that allows the steward (founder) of a wiki to generate a database dump on-request.

Apologizing for the behalf of everyone,

Jack Phoenix
Head of the Customer Support Team

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