Customer Support Features General

Phabricator: ShoutWiki’s new bug tracker


Today we’re announcing public access to our new bug tracking and project management system.

Phabricator is a powerful open source system initially developed by staff at Facebook. We originally moved to Phabricator in 2015 to take advantage of the set of repository hosting tools that are included within the software.

Our move was prompted by the Wikimedia Foundation’s adoption of the software who are also using Phabricator as their bug tracking and code hosting system.

As some users have noticed, our old bug tracking system, powered by Bugzilla has been down for a considerable amount of time. Bugzilla was written in a mix of Python and Perl, whereas Phabricator is written primarily in PHP, the same language as MediaWiki. Over time, Bugzilla has become increasingly hard to maintain with our current software stack, and when we migrated many of our backend tools to our new server in, we made the decision that it was time to migrate to Phabricator.

One of the key features we are excited about in the bug tracking software is the ability to assign multiple projects, whereas in Bugzilla a bug could only be filed under one component and product. A task may be filed under various projects where it affects different features.

Phabricator accounts are currently independent of user accounts, and you can create an account using your email address and password or using a Google or GitHub account. We are currently attempting to implement the MediaWiki OAuth handler developed by the Wikimedia Foundation so you can link your ShoutWiki account with your Phabricator profile.

The Phabricator software is designed to be modular adding different modules for different aspects of functionality. Maniphest is the bug and task tracking module in Phabricator and has a simple interface for filing a bug. When submitting a task, you only have to submit a title and a description which can all be amended later. The projects box can be filled in if a particular feature is causing you issues and will auto-complete project names for you.


You can securely find Phabricator at

If you have any questions or issues with Phabricator, you can find us on the Freenode IRC network in #ShoutWiki, email or comment below.

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