Categories
General Technical

Downtime since June 17th

Hi everyone,

this is a blog post I wished I never had to write, but here we are again: the server’s down. It’s frustrating for everyone involved, and we’re doing our best to bring it back online, but it seems that it’s going to take a while.

I want to apologize on my own behalf as well as on the behalf of the whole staff team about our poor communication during this downtime. We realize that many of you would like to hear an official word about what’s going on when the site’s down and we were unable to provide that to you in a timely manner, which is not acceptable. Rest assured, we will definitely aim to improve the communication between the staff and the users once the site’s back up again.

What can I say? We believe in our mission and we have no intention of “closing down the shop”, despite what other sources may claim. But it doesn’t change the fact that we don’t have people 24/7 to work on this issue. Downtime is always a critical thing, but this seems to be something only a few select people from the tech team are able to fix. We want to bring the site back up as soon as possible without losing anyone’s important data. Needless to say that it’s not the fastest possible process in the world.

The techs are busy working on our new, more stable server, which will be located in the United States of America. This will replace the Polish server as our main webserver and bring the much-needed stability. This server was planned to be our backup and was close to being ready to be deployed for production when these new issues occurred, we are now changing that plan.

I want you to know that we haven’t given up — and we have no plans to do that!

Jack Phoenix
Head of the Customer Support Team

UPDATE 1: To clarify a few points. This is NOT a repeat of last time. Last time the server itself crashed and needed to be restored from a backup, and said backup was corrupted. This time there was no need of a backup to be restored, and as such there shouldn’t be any data loss, although we cannot confirm this for sure. The main issue here is not recovering databases, but rather moving everything to the new server, which should prove to be much more reliable than our old one. While we’re working on moving everything over, I’ve managed to set up a hack to make MySQL behave properly and actually display the wikis, albeit in read-only mode. Please note that since this is a hack, you might see the same “unable to connect to socket” error as before — this is temporary and if you reload the page in around a minute you should see it. –Skizzerz

By Jack Phoenix

I'm the head of ShoutWiki's Customer Support Team.

151 replies on “Downtime since June 17th”

Thanks for the update!

Glad the site is finally moving to a new server. /crosses fingers and hopes everything will be up and running again by June 30th/

Fantastic. Hopefully it’ll be back up soon, been sitting in the dark for a week without making any edits.

(and hopefully this comment will be posted, for some reason, mine aren’t showing up. Heh.)

Why, oh, why haven’t you backed up the data? If I were your tech I would’ve killed myself out of frustration and humiliation. 🙁
Good luck anyway.

@ngng, it looks to me that they’re saying they have backed it up. It’s taking some time because they need to do some work to bring it back up *without losing anyone’s data.*

@molly
If the data is backed up there would be no need in restoring “without losing” it, they’d just reinstall the system and copy the data back (which would take hours at the most). In my opinion this outage is like the last time when the server has crashed and the only backup available was the actual data inside this crashed server. Besides they have never recovered at least two wikis from the last crash…

How long is a while? You have until July 6 to get everything back up and working, or I’m gone. I just don’t trust you guys anymore. and I really hope no wikis can’t be recovered like autopedia and simpsons fanon.

Something else: Daily or bi-daily updates would go a LONG way to help. Even if it is just saying something like: June 26: Working on new server June 27: Made a little progress. Something like that.

As for the updates; you could always use your Twitter account instead of spamming up the blog. It seems like the Twitter account, as is, is woefully underused and we could use the communication.

I am aware we’re not using twitter as often as we can, the same can be said for our facebook page.

I have recently started using our facebook page more to keep users updated. Apart from that we are also on our IRC server keeping users updated, and answering questions.

The techs are currently working as fast as they can to get our new server ready, this will bring the much needed stability that our old server was clearly missing.

Finally, you did not address whether there was any data loss (ex all edits lost before March 7 last time). Also, will the databases need to be recovered like last time? I hope somoeone can answer my query. Also, I’ve realized I won’t be moving – as my wikia databases dump was 81 MBs. I just hope that my wiki is ok from this, and there is never another outage like this – like everyone else hopes. Good luck and I hope the site’s back by 6 of July (but don’t rush).

There shouldn’t be any data loss, but we do not know for sure at this point in time.

I’ve managed to restore all the wikis to a read-only state, but expect some intermittent MySQL connection errors as I needed to resort to a rather hacky approach to do this.

We realize this is hard on everyone, and we are working as fast as we can to migrate everything. Restoring read-only access to the wiki should help both you and us in the sense that you can at least still see your wikis, and if you encounter problems, you can report them to us so we know what to pay special attention to in the migration process.

Yay! My wikis seem to be up and running again! 😀

Hopefully the switch over to the American server happens before the Polish one gets tempermental again.

Thank you for the information, and best of luck with your new server setup. As much as I dislike the idea of the site being hosted in the US, if it provides more reliable uptime, I suppose it’s something I should be able to live with.

At least [[Special:Export]] is working. You can grab all the contents of the wiki as a Backup.

@Skizzerz Thank you! My wiki is up!

@Anno1404 I decided to give them longer after the blog post. Besides, the wikis are back, and they had till the 6th to do that.

I’ve noiced a bug in Monaco. All tabs (Delete, Protect, Move etc.) are showing double. Is this the place to report it, or Bugzilla?

I’ve search the net for the solution to my urge to be on the safe side and found (and modified) a python script to download all the images from a certain wiki. Here it is (instruction included). Just set your wiki name, login and password prior to running it.

http://depositfiles.com/files/fnb3k45qe

You can export the pages content (with all history) through Special:Export as Ciencia Al Poder has mentioned.
Please do the backup it may (and will) save your data.

May I translate in french the message in the box when you want to edit an article ?
You could put it on .fr wikis ?

Translation :
La migration du serveur est en cours.
Tous les wikis sont en mode lecture seule.
Plus de détails disponibles sur le blog officiel de ShoutWiki.

yaaaay! Good thing it wasnt like april/may. And i think it is very good to replace the old polish server to the new server in the US! Good luck! And thank you! 🙂

Like Skizzerz said, he had to resort to a rather hacky approach to get the wikis back up (in read only mode) while he fixes the issues and works on the migration to the new server. Errors like this are unfortunately to be expected until our new, more stable, home is up and running.

The wikis are still in read only mode, yes. Because some server side issues still need to be fixed and everything still needs to be moved to the new server. This will take a bit of time. But at least now you can visit your wikis, and if you find anything out of the ordinary, you can help us by reporting it.

Since you have access to your wikis, you can just edit in Notepad. Copy and paste your articles onto Notepad, make your changes and when the wiki is able to be edited again, paste your edits and and save. The same goes for new articles.

It would be nice to see an update – even just to let people know your working on it. Communication goes a long way.. Also, Autopedia has moved, so there will be no need to import. I’m just letting you guys know so none of the techs waste their time doing this.

Ditto, it would be nice to get an update even if its just “we’re working on it”. It’s been frustrating the past couple of days not being able to update the Hetalia Archives considering all the developments that have happened for that series the past two days.

Leave a Reply to Phinbart Cancel reply

Your email address will not be published. Required fields are marked *

ed blue gummies what are the benefits of cbd gummies peni enlargement pills penis enlargement pills for men rege cbd gummies vheap in line male enhancement pills best cbd sleep gummies without thc trident cbd gummies reviews shark lean male enhancement pills best male enhancement pills that work in india the best male enhancement pills oprahs vitamin gummies cbd gummies performance best sexual pill for male enhancement v8 super energy male enhancement pills hempbombs cbd gummies white tiger male enhancement pills truman plus cbd gummies green otter gummies reviews best cbd gummies australia penis enlargment pills side effects male sex enhancement pill review do cbd gummies help sex twin elements gummies

cbd male enhancement gummies reviews prescription free male enhancement pills top 5 penis enlargment pills round 10 male enhancement pills over the counter male enhancement pills one boost male enhancement pills hard ten days male enhancement pills paradise male enhancement pills lester holt and male enhancement pills the magic pill male enhancement does cbd gummies improve ed the libido gummy v9 male sexual stimulant best enhancement pills super cbd gummies best healthy gummies fake male enhancement pills pennywise want penis enlargment pills ellanse male enhancement pills reviews superhealth male enhancement gummy gold lion male enhancement pill reviews condor gummies website mens ed gummies iron max male enhancement pills reviews paula deen gummies sex enhancing pills for male male enhancement pill the black ant prostate flow gummies reviews clint eastwood male enhancement pills bio life gummies review amazon prime cbd gummies for ed number male enhancement pill 100 cbd gummies free sample of vitality male enhancement pills whats the best cbd gummies for pain natures only cbd gummies for sex the top male enhancement pills gladiator penis enlargement pills power vigor gummies reviews

heady harvest cbd gummies 1000mg natures only cbd gummies tinnitus price of purekana cbd gummies best delta 9 cbd gummies best cbd gummies for clogged arteries different types of cbd gummies cbd gummies drug tests how much sugar is in cbd gummies karas orchards cbd gummies tinnitus power cbd gummies penis growth para que sirve el cbd gummies cbd gummies melatonin uk cbd living gummies for nerve pain euphoric cbd gummies do cbd gummies come up on a drug test shark tank cbd gummies to quit smoking eagle hemp cbd gummies 300 mg cbd gummies for sports bioscience cbd gummies shark tank episode valentines cbd gummies pure cannaleaf cbd gummies k2life cbd gummies

plus cbd gummy review where can i buy kenai farms cbd gummies biomdplus cbd gummies cbd gummies review kushy punch cbd peach gummy 100mg choosing the right cbd gummies how to shop for cbd gummies exhale wellness cbd gummies how long for cbd gummies to effect copd purekana cbd gummies cbd gummies for parkinsons patients safest cbd gummies moon babies cbd gummies gummies cbd price cbd cubes gummies cbd gummies trinidad best rated cbd gummies for anxiety and stress custom made cbd organic gummies 100mg smokes for less raymond ave cbd gummies where to buy not pot cbd gummies 2024 best cbd gummies how long does cbd gummies stay in the system eagle hemp cbd gummies shark tank episode what is the best quality cbd gummie koi cbd gummies 6 eagle hemp cbd gummies where to buy how many mg cbd gummies mother natures cbd gummies legit cbd gummies japan cbd gummie test herb bombs cbd gummies cbd gummies sleep reddit

smart sweet gummy bears keto acv bhb keto gummies gummy bear diet pills reba keto gummies trisha yearwood weight loss gummies fact check vida apple cider vinegar gummies when is the best time to eat keto gummies about keto gummies keto acv gummy review real weight loss gummies holland and barrett acv gummies what are apple cider vinegar gummies for keto gummies sold at walmart react keto gummies review oprahs keto gummies legit do healthy keto gummies work oweli apple cider vinegar gummies lifeline keto acv gummies phone number bioscience maximum strength keto acv gummy no sugar keto sour gummies malibu labs keto gummies reviews for weight loss gummies great results keto acv gummies ingredients list weight loss gummie shark tank blood orange gummies weight loss is slim candy keto gummies legit bio life keto gummies reviews regal keto gummies reviews what are the best keto acv gummies reviews keto flow gummies

garden of life apple cider vinegar gummy trim live labs acv gummies como tomar apple cider vinegar gummies cbd gummies apple cider vinegar kyle richards weight loss gummies reviews on biopure keto gummies is cbd gummies good for weight loss do the oprah gummies really work ultimate health keto gummies proslim apple cider vinegar gummies keto gummies and warfarin keto elderberry gummies gummy slime diy oprahs gummy pills top 10 keto gummies keto max gummies reviews how to use weight loss gummies do via keto gummies work 2 gummies a day to lose weight what is in keto acv gummies slim candy keto acv gummies review slimming gummies costo real keto vita gummies is oprah really endorsing weight loss gummies nutratrek apple cider vinegar gummies amazon haribo gummy bears diet review funny are keto fusion gummies legit keto gummies fraud weight loss gummies canada trinity keto and acv gummies ww oprah gummies do f1 keto gummies actually work what brand is the shark tank keto gummies acv gummies wellgard