Categories
Customer Support General

Spring Cleaning: The Staff List

As summer is very quickly approaching, we figured we’d squeeze in one last bit of spring cleaning.

Our staff list is a bit overdue on a clean. We’ve been a bit slow to remove those of our team that have decided to move on from ShoutWiki, for various reasons.

“Out with the old…”

We’ve said goodbye to Lynton, Solar Dragon, Pinky and Jedimca0 all of whom gave up ShoutWiki due to other personal commitments a number of years ago.

Unfortunately, Richard Cook (Cook879) has chosen to resign due for personal reasons. Richard has been our face to the community for a long time and his presence will be hugely missed by everyone. You may have noticed Richard reduce his activity in February, and has been working with us to handover since then. Today we finalised the last of this, and we’re announcing this change.

We would like to thank all of these amazing individuals for the time and effort they have put into ShoutWiki.

“In with the new.”

We’d like to introduce you to the newest member of our team – Samantha Nguyen. Samantha will be filling a small part of the hole left by Richard. You’ll primarily see Samantha answering tickets and dealing with spam as part of our Community Support team, however you may also notice her on Phabricator dealing with design and user interface issues, or editing on Brickipedia.

Samantha is based in the US and helps us respond in more timezones.

 

Please hang with us as we get Samantha up to speed with the huge challenge that is supporting our amazing communities.

Categories
Uncategorized

Support and Sessions

As we enter Spring, we want to provide a quick update on a few rather important recent changes.

Ever since we updated to MediaWiki 1.28 in December, users have been reporting session and cookie issues, caused by a change in MediaWiki core relating to authentication and session storage. The appropriate tasks are filed in Phabricator as T144 and T154. We’ve changed the backend storage for sessions at ShoutWiki and we are now confident in saying we have fixed these issues.

Anyone still experiencing problems is advised to clear any cookie and session data for ShoutWiki in their browsers. We would like to remind users that while most ShoutWiki sites are available over HTTPS, that HTTPS is not supported for wikis, and there are a number of issues with the setup. The current HTTPS set up was for testing has not yet been disabled. If you have been using HTTPS, please cease to do so, and ensure you clear all Strict Transport Security (STS) headers and cache for ShoutWiki from your browser.

You should notice any session issues clearing up after following these steps have been completed. Anyone still having session issues is encouraged to provide details on the linked tasks.

The second item we would like to comment on is our support infrastructure. We’re currently experiencing issues with the contact form (Special:Contact) and how Google handles emails sent through it, affecting the amount of emails making it into the support ticketing system.

Due to changes in Google’s anti-phishing detection, we are currently having to manually force many support tickets through into the system. You should receive an automated message when this has been done, however, you may experience delays due to this.

It is strongly advised that users email us directly at support @ shoutwiki.com to ensure a ticket is opened as soon as possible. If you have not received an automated message from the system, your ticket has not been processed. Please do not create a Hub forum as we will not be changing any wiki settings from Forum posts.

We understand that this is in no way ideal, and we are currently working on trying to solve this issue. Thank you for your cooperation!

biocut keto acv reviews is kelly clarkson endorsing weight loss gummies side effects of taking diet pills keto fusion gummies impact acv keto gummies reviews reviews keto luxe gummies gummy acv for weight loss life keto gummies diet pills that actually work 2024 keto life plus gummies on shark tank how much is oprahs gummies keto luxe gummies shark tank do keto pills really work weight loss gummies from shark tank are acv gummies bad for your teeth does keto gummies actually work keep it off medical weight loss roseville para que sirve goli apple cider vinegar gummies slim fast apple cider vinegar gummies keto belly fat burner pills acv keto for health scam vita keto gummies diet pill high what are the gummies that help you lose weight trendy flushing ny keto gummies oprah weight loss gummy bears homemade keto friendly gummies does weight watchers have weight loss gummies the apple cider vinegar gummies are super slim keto gummies safe

high peaks cbd gummies reviews for hair loss spectrum cbd gummies for enlargement cbd gummies morning or night orange county cbd gummies uk rejuvenate cbd gummies for diabetes tesco cbd gummies care cbd gummies biolyfe cbd gummies sex actigenex cbd gummies can you take cbd gummies on airplanes cbd thc gummies side effects where to buy cbd gummies in chula vista cbd gummies legality smilz cbd broad spectrum gummies can military take cbd gummies impact garden cbd gummies website how many 10mg cbd gummies should i eat cbd gummi bears groupon natural bliss cbd gummies for ed reviews cbd martha stewart gummies best sex cbd gummies apex test drive cbd gummies side effects cbd gummies get me high 50mg cbd gummy fish biolife cbd gummies review are cbd gummies allowed on planes herbalist oils cbd gummies pure cana cbd gummys cbd gummies fun drop healthy green herb sandy utah cbd gummies gummies for anxiety without cbd market closed for selling cbd gummies fire wholesale cbd gummies what are the best cbd oil gummies to buy green ape cbd gummies for gout do cbd gummies help with quitting smoking cbd gummy without thc gummy cbd for anxiety

zytenz maximum strength male enhancement serum male enhancement coffe true penis enlargment testosoron gel penis enlargement saw palmetto male enhancement r1 performance male enhancement versaflex male enhancement where to buy nutriroots male enhancement zyrex male enhancement jet black male enhancer sexualy male libido enhancers walgreens magnum male enhancement 250k his and hers reviews tiger bone male enhancement exercise that enlarge penis enhancing male underwear uk penis enlargment exercises is penis enlargment safe penis enlargement tonal sounds male enhancement dr miami male sex enhancement drops zen gong phu male enhancment m power male enhancement gnc male sexual enhancement legend male enhancement ingredients best male enhancement gnc animale male enhancement nz mantra male enhancement reviews gummies for sex drive penis enlargement by clipping skin under penis male enhancement pills at sprouts