This is a copy of an email I sent out to all users that our database listed as people that had used Special:CreateWiki to found a wiki.
Dear ShoutWiki user,
I am writing to you because our database tells us that you have at some point in the past, created a wiki on ShoutWiki.com through the CreateWiki interface. As some of you may be aware, there have been a number of human created issues involving the ShoutWiki site over the period of the last few years. Firstly, I wish to apologize for those issues caused by my predecessors.
Secondly, as you may know, we’re in the process of getting the site back online. Currently there are around 20 databases on the server, instead of the 500 which the master database believes we have. According to my latest predecessor, we have a backup of all contents of the previous server, wail. The point of this e-mail is simple, I would like to know how many of you have wikis, and which of those that you would like to imported to the new server. I will warn you first however, that these contents may be out of date, there are contents of 300-odd wikis at archive.org that I can attempt to reimport if its significantly newer than the database import.
I also apologise for any of you recieving this e-mail multiple times, as this is taken directly from the CreateWiki creation log database, and I am rushing to get this important e-mail to you. We will be working on fine tuning these “mailing lists” in future, including removing anyone that requested a wiki to be deleted, as you may still be getting this e-mail currently.
Thank you for your support,
— Lewis Cawte
Chief Technical Officer, ShoutWiki
There is no time limit on these imports, however we are building a list, and these will be done in order of response and we cannot guarantee any imports will be complete, up to date or the quality of the import, however we will try our hardest to reduce repeated edits, stress and broken wikis again, as that’s the last thing we believe our users deserve.
I am writing to inform you of our continued efforts to restore and stabilise the site and all wikis hosted on ShoutWiki.com. Over the course of this weekend, new staff members have been appointed roles on the ShoutWiki.com staff team, to replace those who have more recently resigned. We hope that with this new ‘young blood’ on the team, we will be able to start making ShoutWiki the best it can possibly be.
What are we doing? Currently, we are working on restoring previous systems that we’re once part of “community.shoutwiki.com”, the Invision Power Board site. These systems include this blog, support ticketing, bug tracking and a feature that we will re-integrate at a later date after discussions with the relevant staff members has taken place, the paid features store. As well as this, the technical staff are working on upgrading the wikis to MediaWiki version 1.19.0, the current stable release of the MediaWiki software that powers our wikis, and we are improving transparency with the launch of our new configuration portal, located at http://www.shoutwiki.com/conf.
How can you support ShoutWiki? Keep being patient, we’re glad that we’ve had so many patient users, and we can assure you that a little bit longer, and we will have the site stabilised. As well as this, we’d love your feedback on features of the site as soon as we’re fully back online.
If there is something that particularly annoys you, do not hesitate to contact us immediately! Our goal is to make ShoutWiki the best it can be for you, and thus we want to squish those annoying bugs. We hope to publish a plan of how the money we initially receive will be spent soon, and I can personally promise you that it will be sent on the site, and improving it through new servers and improving our current servers. Just like before, none of our staff will be paid until we can assure ourselves and to you that the server will not die after months of hard work again.
As always, thank you for your continued patience,
Head of the Technical Team, Customer Support Staff at ShoutWiki.com