Customer Support

Fortnightly update – 29 September 2012

Posted by on 29 September 2012 at 12:55 pm

Hi, This is the fortnightly update, detailing what we’ve done since the last fortnightly update, which was published on 15 September 2012 and what are our plans for the future. Recent updates Since our last fortnightly update, four bug tickets were closed. Two wikis were imported to ShoutWiki: Darren Shan Wiki — an English-language wiki [...]

Fortnightly update – 15 September 2012

Posted by on 15 September 2012 at 2:38 pm

Hi, This is the fortnightly update, detailing what we’ve done since the last fortnightly update, which was published on 1 September 2012 and what are our plans for the future. Recent updates Our developers have mostly been working on backend things during this period. Namely, we’ve set up an analytics site that uses the great [...]

Fortnightly update – 1 September 2012

Posted by on 1 September 2012 at 5:28 am

Hi, We have decided to start posting more frequent updates to keep you informed about what we are currently working on to make ShoutWiki a better place. Recent updates A security release for the MediaWiki software was announced on 31 August, and we have updated all ShoutWiki wikis to this new version, 1.19.2. As we [...]

New Customer Support Intern

Posted by on 4 August 2012 at 2:38 pm

You have probably heard that ShoutWiki has been looking for new interns to join. We have now filled the first position. Richard Cook (Cook879) is an experienced wiki user who is probably best known as a bureaucrat on Wikisimpsons, The Simpsons Wiki. He is good with wiki code and CSS and has access to bot [...]

Logo Creation Wiki

Posted by on 27 June 2012 at 11:57 pm

Content alone doesn’t make a wiki stand out. It needs to look good as well. Wikis can have logos, favicons and custom skins to give them a unique feel. If you lack the skills to make logos, favicons and custom skins, or just want someone to do it for you, you can ask at Logo [...]

ShoutWiki is now back up!

Posted by on 1 June 2012 at 7:55 am

Hi all, ShoutWiki has been in read-only mode for months and many people had ruled us out. There were many rumors going around that we had given up and that ShoutWiki was no more. We can now finally tell you that is not the case! ShoutWiki is back up and running again. CreateWiki, our wiki [...]

Continued efforts

Posted by on 8 May 2012 at 2:30 pm

Dear users, I am writing to inform you of our continued efforts to restore and stabilise the site and all wikis hosted on ShoutWiki.com. Over the course of this weekend, new staff members have been appointed roles on the ShoutWiki.com staff team, to replace those who have more recently resigned. We hope that with this [...]

Meet the new ShoutWiki staff members!

Posted by on 8 May 2012 at 2:30 pm

Earlier in April I promised changes in various areas of the site, including people. Now the time for these changes has come. It is my pleasure to announce the newest additions to the ShoutWiki staff — all of whom have ties to Britain! Callum Walmsley (Solar Dragon) joins the Customer Support Team with years of [...]

Site outage on 14 March 2011

Posted by on 16 March 2011 at 5:47 am

Hi all, as you’ve probably noticed by now, there was an outage on 14 March, caused by a malfunction in our host’s datacenter. As a result of this, our host had to restore the site from a backup — which was dated 7 March. This unfortunately means that every single page, wiki and user account [...]

New feature: GlobalNotice

Posted by on 2 January 2011 at 7:03 am

ShoutWiki has a new feature, GlobalNotice, which enables ShoutWiki staff to inform users about important issues, such as upcoming server maintenance, requests for translation help and so on.